Yes, your delivery will arrive in an express post bag as the outer visible packaging. We will not include the word ‘jewellery’ in the sender’s name field, but instead simply write Larsen. We do recommend that you choose an address that is secure and private. Please note that we are unable to ship to a PO box.
What If I don’t know my partners ring size?
If you're unsure what size to select and the ring is a surprise, we recommend contacting your nearest studio for assistance by phone or email. We have a few suggestions on how to sneakily measure finger size and we are pretty good at guessing based on photographs too. If the ring is not a surprise, we can offer advice to help you to correctly measure your size. Don’t forget we include one free resize, so you or your partner can come in and get the ring fitted properly. For more information, read our finger size guide.
Does my order come with a guarantee?
Larsen is dedicated to providing high quality jewellery that can be treasured for a lifetime. All our pieces are carefully designed for optimal strength, durability and of course beauty and are carefully crafted by expert jewellers in our Melbourne, Sydney and Brisbane studios. We proudly offer a lifetime guarantee on all of our pieces, so you can order with confidence. To find out what else makes Larsen different, click here.
Can I speak to someone at the studios about my order?
Of course! Just because you’re ordering online, doesn’t mean you can’t connect with a real jeweller. Whether you’re ordering a custom piece from a studio or ordering from the Larsen Signature range online, our jewellers are always here to support you, answer questions and keep you updated on your order progress. You will have your own personal jeweller that will look after everything you need. Have a question or want to speak to someone? Give us a call on (02) 9223-2006 for Sydney, (03) 9662-3005 for Melbourne or (07) 3051-0841 for Brisbane.
Want to meet with one of our expert jewellers? Or simply have a question for us? Fill in the form below and our friendly team will respond as soon as possible. SYD (02) 9223 2006 MEL (03) 9662 3005 BNE (07) 3051 0839
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Jacinta assisted from the design of a custom engagement ring for my fiancee, right through to the design and final delivery of both wedding bands for myself & my wife.Jacinta was knowledgeable and extremely professional in the way she conducted herself, one of a fantastic team of people and extremely talented jewellers at Larsens. Cannot recommend them highly enough! Thanks again Jacinta
Emelia Gibson
1739466562
I'm so happy with my custom engagement ring. The team at Larsen were great to work with to make my vision come to life.
Andrey Alexandrov
1739400249
After spending a lot of time looking for an engagement ring in the popular stores such as Michael Hill and Bevilles I could not find the right ring I had in mind. I came across Larsen Jewellery online decided to give it a try after seeing all the positive reviews. It was definitely a great experience. Jacinta was very professional and knowledgeable. She understood exactly what I was after folllwing some vague descriptions. She also took the time to explain to me pros and cons of certain structural and design elements I had no idea about. This is the level of service and personilisation you will not get in the common stores. The ring also ended up costing less than initially expected. Would definitely recommend!
Rhys West
1738910375
The experience with Larsen Jewellery was extremely positive. The communication during the inquiry process was prompt and professional. Alex was highly knowledgable during our consultation and wanted the best outcome for us. The final product was exactly as we had hoped. I could not recommend Larsen Jewellery highly enough.
ross hayes
1738885598
Had a great experience choosing an Engagement Ring from Larsen Jewellers. The process was simple and stress free with the outcome being just what we were after and within budget. Highly recommend.